Terms and conditions

These Terms are binding and govern:
– the use of www.oumliving.com and
– any other Agreement or legal relationship with the Seller.

The User is requested to read this document carefully.
The entity responsible for www.oumliving.com is: Leon srl, Via Monte Santo 20, 47121 Forlì, FC, Italy info@oumliving.com

TERMS OF USE
Unless otherwise specified, the terms of use of www.oumliving.com set out in this section apply generally.

By using www.oumliving.com, the User declares to meet the following requirements:
1. The User is not based in a country subject to a U.S. government embargo or in a country listed as sponsoring terrorism by the U.S. government;
2. The User is not listed on any U.S. government list of prohibited or restricted parties.

REGISTRATION
To use the Service, the User may open an account by providing all the required information completely and truthfully.

The Service can also be used without registering or creating an account. However, certain features may not be available.

Users are responsible for safeguarding their access credentials and maintaining their confidentiality. To this end, Users must choose a password corresponding to the highest level of security available on www.oumliving.com.

By creating an account, the User agrees to be fully responsible for any activity performed using their access credentials.

Users must immediately and unequivocally inform the Seller via the contact details specified in this document if they believe their personal data, such as their User account, access credentials, or personal information, has been breached, unlawfully disseminated, or stolen.

ACCOUNT CLOSURE
The User is free to close their account and discontinue using the Service at any time by following this procedure:

Contacting the Seller using the contact details provided in this document.

ACCOUNT SUSPENSION AND DELETION
The Seller reserves the right to suspend or delete a User’s account at any time at its sole discretion and without prior notice if it deems the account inappropriate, offensive, or in violation of these Terms.

The suspension or deletion of an account does not entitle the User to any compensation, refund, or indemnification.

The suspension or deletion of an account due to User-related causes does not exempt the User from paying any applicable fees or prices.

CONTENT ON www.oumliving.com
Unless otherwise specified or clearly recognizable, all content available on www.oumliving.com is owned or provided by the Seller or its licensors.

The Seller takes the utmost care to ensure that the content available on www.oumliving.com does not violate applicable laws or third-party rights. In such cases, without prejudice to legally exercisable rights and claims, Users are requested to direct any complaints to the contact details specified in this document.

INTELLECTUAL PROPERTY RIGHTS ON www.oumliving.com CONTENT
The Seller expressly reserves all intellectual property rights over such content.

Users are not authorized to use the content in any way that is not necessary or implicit in the proper use of the Service.

Specifically, but without limitation, Users are prohibited from copying, downloading, sharing beyond the specified limits, modifying, translating, processing, publishing, transmitting, selling, sublicensing, transforming, transferring, or alienating third parties, or creating derivative works from the content available on www.oumliving.com. Users are also prohibited from allowing third parties to engage in such activities through their User account or device, even unknowingly.

The limitations and exclusions provided for by copyright law remain unaffected.

ACCESS TO EXTERNAL RESOURCES
Through www.oumliving.com, Users may access resources provided by third parties. Users acknowledge and accept that the Seller has no control over such resources and is therefore not responsible for their content or availability.

The conditions applicable to resources provided by third parties, including those applicable to any granting of rights over content, are determined by those third parties and governed by their respective terms and conditions or, in their absence, by law.

PERMITTED USE
www.oumliving.com and the Service may only be used for the purposes for which they are offered, under these Terms and applicable law.

It is the User’s sole responsibility to ensure that the use of www.oumliving.com and/or the Service does not violate any laws, regulations, or third-party rights.

The Seller reserves the right to take any appropriate measures to protect its legitimate interests, including denying the User access to www.oumliving.com or the Service, terminating contracts, and reporting any misconduct carried out through www.oumliving.com or the Service to the competent authorities – such as judicial or administrative authorities – whenever the User engages in or is suspected of engaging in:
– violations of laws, regulations, or these Terms;
– infringement of third-party rights;
– actions that may significantly harm the Seller’s legitimate interests;
– offenses against the Seller or third parties.

TERMS AND CONDITIONS OF SALE

PAID PRODUCTS
Some of the Products offered on www.oumliving.com as part of the Service are subject to payment. The fees, duration, and conditions applicable to the sale of such Products are described below.

PRODUCT DESCRIPTION
Prices, descriptions, and availability of Products are specified in their respective sections on www.oumliving.com and are subject to change without notice.

Although the Products on www.oumliving.com are presented with the utmost accuracy, their representation through any means (including, as applicable, graphics, images, colors, sounds) is for reference only and does not imply any guarantee regarding the characteristics of the purchased Product.

The characteristics of the selected Product will be specified during the purchase process.

PURCHASE PROCEDURE
Each stage, from selecting a product to placing the order, is part of the purchase process.

The purchase process includes the following steps:

- Users must select the desired Product and verify their purchase choice.
- After checking the information visible in the purchase selection, Users can place the order and proceed with payment.
- After submitting the order and payment, the Seller will send an order receipt confirmation.
If the purchased Product requires active participation from the User, such as providing information or personal data, specifications, or special requests, sending the order receipt confirmation also constitutes an obligation for the User to cooperate accordingly. All notifications related to the above purchase process will be sent to the email address provided by the User for this purpose.


Prices
During the purchase process and before placing the order, Users are duly informed of all fees, taxes, and costs (including any shipping fees) that will be charged to them. The prices on www.oumliving.com:
- Depending on the section the User is viewing, include all applicable fees, taxes, and costs, or are indicated net of applicable fees, taxes, and costs.


Payment Methods
Details on accepted payment methods are highlighted during the purchase process. Some payment methods may be subject to additional conditions or incur extra costs. All payments are independently processed through third-party services. Therefore, www.oumliving.com does not collect payment-related data – such as credit card numbers – but receives a notification once the payment is successfully completed. If payment using an available method fails or is refused by the payment service provider, the Seller is not obligated to fulfill the order. Any costs or fees resulting from the failed or declined payment are the User’s responsibility.


Ownership Reservation
In case of installment payment, until the full purchase price is received by the Seller, the User does not acquire ownership of the ordered Products.


Delivery
Deliveries are made to the address provided by the User using the methods specified in the order summary. At the time of delivery, Users must check the contents of the package and promptly report any anomalies to the contacts provided in this document.


FAILED DELIVERY


The Seller is not responsible for any delivery errors resulting from inaccuracies or omissions made by the User when completing the purchase order, nor for any damages or delays occurring after the goods have been handed over to the courier if the latter was appointed by the User. If the goods are not delivered or collected at the scheduled time or within the specified period, they will be returned to the Seller, who will contact the User to schedule a second delivery attempt or agree on further measures. Unless otherwise specified, any delivery attempt from the second onward will be at the User’s expense.


User Rights
RIGHT OF WITHDRAWAL
Unless one of the exceptions specified below applies, the User has the right to withdraw from the contract within the specified period for any reason and without justification.

WHO IS ENTITLED TO THE RIGHT OF WITHDRAWAL
Unless one of the exceptions listed below applies, Users acting as European Consumers are legally entitled to withdraw from contracts concluded online (distance contracts) within the period specified below, for any reason and without the need for justification.
Users who do not meet these requirements are not entitled to the rights described in this section.


EXERCISING THE RIGHT OF WITHDRAWAL
To exercise the right of withdrawal, the User must send the Seller an unequivocal communication of their intention to withdraw from the contract.
For this purpose, the User is free to express their intention to withdraw from the contract in writing in any suitable manner that ensures the communication reaches the Seller within the aforementioned 14-day period. To comply with the withdrawal period, the User must send the withdrawal declaration before the withdrawal period expires. The withdrawal period expires:
1. In the case of the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party—appointed by the User and different from the courier—takes possession of the goods.
2. In the case of the purchase of multiple goods ordered together but delivered separately, or in the case of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party—appointed by the User and different from the courier—takes possession of the last of the goods, lots, or pieces.
3. In the case of custom-made or personalized goods, or goods that by their nature cannot be returned, are likely to deteriorate quickly, or may be damaged.


Effects of Withdrawal
The Seller reimburses all payments received, including, if applicable, those related to delivery costs, to Users who have correctly exercised their right of withdrawal. However, any additional costs arising from the User’s choice of a specific delivery method other than the least expensive standard delivery offered by the Seller will be borne by the User. The refund will be processed within 30 days from the date the Seller is informed of the User's decision to withdraw from the contract. 
Unless otherwise agreed with the User, the refund will be made using the same payment method used for the initial transaction. The User will not incur any fees as a result of the withdrawal.


Return of Goods
Unless the Seller has offered to collect the goods, the User must return them to the Seller or to another person authorized by the Seller to receive them, without undue delay and in any case within 14 days from the date the User communicated their intention to withdraw from the contract. The deadline is met if the goods are handed over to the courier or another authorized person before the 14-day period expires. The refund may be withheld until the goods are received or until the User provides proof of having returned them. The User is liable for any reduction in the value of the goods resulting from use other than what is necessary to establish their nature, characteristics, and functioning. Return shipping costs are borne by the User.


Legal Guarantee of Product Conformity
Under European regulations, the Seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the Seller is required to ensure that the purchased goods have the promised or reasonably expected quality, functionality, or characteristics for at least two years from the date of delivery to the buyer. Consumers who do not qualify as European Consumers may have conformity guarantee rights under the laws of the country in which they habitually reside. If the consumer returns a product claiming it is defective, the Seller reserves the right to verify, at its sole discretion, whether the defect is due to a manufacturing flaw or improper use or care, as outlined in these general sales conditions and in the product composition labels, usage instructions, and washing instructions provided by the Seller. The return of the product by the consumer will be at their own expense. The price will be refunded only if the defect is due to a manufacturing flaw.


Limitation of Liability and Indemnity


Australian Users
Limitation of Liability
Nothing in these Terms excludes, limits, or modifies any guarantee, condition, indemnity, right, or protection that the User may have under the Competition and Consumer Act 2010 (Cth) or other similar state and territorial legislation, which constitutes a right that cannot be excluded, limited, or modified in any way (Non-Excludable Right). To the maximum extent permitted by law, our liability to the User, including liability for the breach of a Non-Excludable Right and any other liability not otherwise excluded under these Terms and Conditions, is limited, at the Seller’s discretion, to either the re-supply of the services or the payment of the cost of re-supplying the services.


U.S. Users


Disclaimer of Warranties
The Seller provides www.oumliving.com “as is” and “as available.” Use of the Service is at the User’s own risk. To the maximum extent permitted by law, the Seller expressly disclaims all conditions, agreements, and warranties of any kind—whether express, implied, statutory, or otherwise—including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Seller or through the Service, shall create any warranty not expressly stated herein. Notwithstanding the foregoing, the Seller and its subsidiaries, affiliates, officers, agents, co-brand owners, partners, suppliers, and employees do not warrant that: The content is accurate, reliable, or correct; The Service will be available uninterruptedly, securely, or at any particular time or location; Any defects or errors will be corrected; or The Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the Service is accessed at the User’s own risk, and the User is solely responsible for any damage to their computer system or mobile device or any data loss resulting from such operation or use of the Service. The Seller does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any website or service linked via hyperlink. Additionally, the Seller does not participate in or monitor any transaction between Users and third-party providers of products or services. The Service may become inaccessible or malfunction with the User’s browser, device, and/or operating system. The Seller shall not be held responsible for any perceived or actual damage arising from the content, operation, or use of the Service.


Limitation of Liability
To the maximum extent permitted by applicable law, under no circumstances shall the Seller and its subsidiaries, affiliates, officers, agents, co-brand owners, partners, suppliers, and employees be liable for:
1. Any indirect, intentional, incidental, special, consequential, or exemplary damages, including but not limited to damages resulting from loss of profits, goodwill, use, data, or other intangible losses arising from or related to the use or inability to use the Service;
2. Any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the Service, the User’s account, or the information contained therein;
3. Any error, omission, or inaccuracy in the content;
4. Personal injury or property damage of any nature resulting from the User’s access to or use of the Service;
5. Any unauthorized access to the Seller’s secure servers and/or any personal information stored therein;
6. Any interruption or cessation of transmissions to or from the Service;
7. Any bugs, viruses, trojans, or similar threats that may be transmitted to or through the Service;
8. Any error or omission in any content or any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
9. The defamatory, offensive, or illegal conduct of any User or third party. 
Under no circumstances shall the Seller and its subsidiaries, affiliates, officers, agents, co-brand owners, partners, suppliers, and employees be held liable for any claim, proceeding, liability, obligation, damage, loss, or cost in an amount exceeding what the User paid to the Seller.


Indemnity
The User agrees to defend, indemnify, and hold harmless the Seller and its subsidiaries, affiliates, officers, agents, co-brand owners, partners, suppliers, and employees from and against any claims or demands, damages, obligations, losses, liabilities, charges, or debts and expenses, including, without limitation, legal fees and costs arising from:
1. The User’s use of or access to the Service, including any data or content transmitted or received by the User;
2. The User’s violation of these Terms, including, but not limited to, any breach of the User’s representations or warranties under these Terms;
3. The User’s violation of any third-party rights, including, but not limited to, any rights related to privacy or intellectual property;
4. The User’s violation of any applicable law, rule, or regulation;
5. Any content sent from the User’s account, including, but not limited to, misleading, false, or inaccurate information, even in cases where access is gained by third parties using the User’s personal username and password or other security measures, if applicable;
6. The User’s willful misconduct; or
7. The User’s violation of any legal provision, as permitted under applicable law.


General Provisions


No Implied Waiver
The Seller’s failure to exercise any legal right or claim arising from these Terms shall not constitute a waiver of such rights. No waiver shall be considered definitive in relation to any specific right or any other right.

Service Interruption
To ensure the best possible service level, the Seller reserves the right to interrupt the Service for maintenance, system updates, or any other modifications, providing appropriate notice to Users. Within the limits of the law, the Seller reserves the right to suspend or terminate the Service completely. In case of termination, the Seller will take measures to allow Users to retrieve their Personal Data and information in compliance with legal provisions. Additionally, the Service may be unavailable due to circumstances beyond the Seller’s reasonable control, such as force majeure (e.g., strikes, infrastructure failures, blackouts, etc.).


Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit www.oumliving.com or the Service, in whole or in part, without the Seller’s prior written consent, expressed directly or through a legitimate reseller program.


Privacy Policy
Information regarding the processing of Personal Data is contained in the privacy policy of www.oumliving.com.


Intellectual Property
Without prejudice to any more specific provisions contained in the Terms, intellectual and industrial property rights, such as copyrights, trademarks, patents, and designs related to www.oumliving.com, are exclusively owned by the Seller or its licensors and are protected under applicable intellectual property laws and international treaties. All trademarks – whether word or figurative – and any other distinctive signs, trade names, service marks, illustrations, images, or logos appearing in connection with www.oumliving.com are and remain the exclusive property of the Seller or its licensors and are protected under applicable intellectual property laws and international treaties.


Changes to the Terms
The Seller reserves the right to modify the Terms at any time. In such cases, the Seller will provide appropriate notice to Users. The changes will affect the relationship with the User only for the future. Continued use of the Service implies the User’s acceptance of the updated Terms. If the User does not wish to accept the changes, they must stop using the Service. Failure to accept the updated Terms may entitle either party to terminate the Agreement. The previous applicable version shall continue to govern the relationship until the User’s acceptance. If required by applicable law, the Seller will specify the date by which the changes to the Terms will become effective.


Assignment of Contract
The Seller reserves the right to transfer, assign, dispose of, novate, or subcontract any or all rights and obligations under these Terms, taking into account Users’ legitimate interests. Provisions regarding modifications to these Terms apply accordingly. The User is not authorized to assign or transfer their rights and obligations under the Terms without the Seller’s written consent.


Contact Information
All communications related to the use of www.oumliving.com must be sent to the contact details indicated in this document.


Severability Clause
If any provision of these Terms is found to be null or ineffective under applicable law, such nullity or ineffectiveness shall not affect the remaining provisions, which shall remain valid and effective.


U.S. Users
Any invalid or ineffective provision shall be interpreted and adapted as necessary to make it valid, effective, and aligned with the original purpose.
These Terms constitute the entire agreement between the User and the Seller regarding the subject matter and supersede any other communication, including any prior agreements, between the parties regarding the regulated subject matter. These Terms shall be enforced to the fullest extent permitted by law.


European Users
If any provision of these Terms is found to be null, invalid, or ineffective, the parties shall make their best effort to reach an amicable replacement agreement for that provision. If no agreement is reached within the given terms, if permitted or required by applicable law, the null, invalid, or ineffective provision will be replaced by the applicable legal framework. Without prejudice to the above, the nullity, invalidity, or ineffectiveness of a specific provision of these Terms does not render the entire Agreement null unless the invalid provisions are essential or of such importance that the parties would not have concluded the contract if they had known the provision would be invalid. This applies unless the remaining provisions would impose an excessive and unacceptable burden on one of the parties.


Applicable Law
These general conditions are governed by Italian law. However, notwithstanding the above, if the User acts as a European Consumer and has habitual residence in a country whose law provides a higher level of consumer protection, such higher level of protection shall prevail.


Jurisdiction
The exclusive jurisdiction for any dispute arising from or in connection with the Terms shall be the court where the Seller is established. The above does not apply to Users acting as European Consumers or Consumers located in Switzerland, Norway, or Iceland. In such cases, the jurisdiction shall be the User’s habitual residence.

Amicable Dispute Resolution
Users may report disputes to the Seller, who will attempt to resolve them amicably. Without prejudice to Users’ rights to take legal action, in case of disputes concerning the use of www.oumliving.com or the Service, Users are encouraged to contact the Seller at the contact details provided in this document. Users may submit a complaint to the Seller’s email address provided in this document, including a brief description and, if applicable, details of the order, purchase, or affected account. The Seller will process the request without undue delay and within 21 days of receipt.


Consumer Dispute Resolution Platform
The European Commission has introduced an online platform for alternative dispute resolution, facilitating the out-of-court settlement of disputes related to and arising from online sales and service contracts. Therefore, any European Consumer may use this platform to resolve disputes arising from contracts concluded online. The platform is available here.


Definitions and Legal References
www.oumliving.com (or this Application) The platform that enables the provision of the Service.


Agreement
Any legally binding or contractual relationship between the Seller and the User governed by the Terms.


Business User
Any User who does not meet the definition of a Consumer.


European (or Europe)
Refers to a User who is physically present or has a registered office in the European Union, regardless of nationality.


Model Withdrawal Form
To: Leon srl, Via Monte Santo 20, 47121 Forlì, FC, Italy info@oumliving.it


I/we hereby notify the withdrawal from my/our contract for the sale of the following goods/services:


_____________________________________________ (insert a description of the goods/services you wish to withdraw from)


Ordered on: _____________________________________________ (insert date)
Received on: _____________________________________________ (insert date)
Name of consumer(s): _____________________________________________
Address of consumer(s): _____________________________________________
Date: _____________________________________________
(Only sign if this form is submitted in paper format)


Seller (or We)
Refers to the natural or legal person who provides www.oumliving.com and/or offers the Service to Users.


Product
A good or service available for purchase through www.oumliving.com, such as a physical product, digital files, software, booking services, etc. The sale of a Product may be part of the Service as defined above.


Service
The service provided through www.oumliving.com, as described in the Terms and on www.oumliving.com.


Terms
All provisions applicable to the use of www.oumliving.com and/or the provision of the Service, as described in this document and any related agreements, in their most updated version.


User (or You)
Refers to any natural person using www.oumliving.com.


Consumer
Any natural person who, as a User, utilizes goods or services for personal purposes and generally acts for purposes unrelated to their entrepreneurial, commercial, artisanal, or professional activity.